Privacy Policy

We confirm

That we will ensure all customer data is stored in a secure environment.
That customer data will not be retained for longer than legally required. (we are legally required to retain our customer data for seven years).
That customer data will be erased/destroyed in a responsible manner.
That in the event of a data access request, we will aid you in complying with this request.
That data will not be passed to any third parties unconnected with the performance of our contract with you.

USE OF DATA

This policy covers how we Routes Kilimanjaro Adventures limited collect, use, disclose, transfer and store your data.

Please read the following information carefully.

By making a booking or an enquiry, you agree to the transfer, storage and processing of it as necessary. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this privacy policy but if you do not agree with this policy we cannot accept your booking and you need to inform us of the same.

The personal information we collect and when and why we use it.

The sort of personal data we collect will be information such as name, address, email address, telephone number, date of birth, and personal travel arrangements. In addition, we may also be required to obtain your passport details to pass to overseas authorities which require Advanced Passenger Information and authorities that require this information like when booking Gorilla permits in Rwanda and Uganda and trip to Tanzania.

We will need to collect this information to arrange the travel and other services you are requesting. In some cases, we may also need to collect more sensitive personal data such as information concerning medical conditions, disabilities and special requirements such as dietary requests which may disclose your religious beliefs, so as to be able to consider your particular needs in relation to a booking.

How we use this personal information. We use your personal information to:

Fulfil our contract with you and/or deal with your booking or intended booking, including processing your booking, sending you your itinerary or other details relating to your booking.

Update you on changes to your travel itinerary (for example, if there is a change to your booking pre-travel; if a flight is delayed or cancelled) Manage your wider travel or services requirements (for example, liaising with and transferring your data to airlines, service providers and/or travel facilitators so that they can facilitate your booking and/or your travel arrangements so any disruption can be minimised), this includes when you book a holiday package, hotel, car or other service which may be provided by us or third parties with us.

Process payments for your booking, fulfil requests for refunds and for accounting or audit purposes.

Personalise the service and offers you receive (for example, by being aware of previous travel experiences, transactions or preferences, and tailoring the way we provide our products or services to you based on your preferences and profile)

Communicate and interact with you at different times throughout your journey
Communicate with airlines, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints

Improve the products and services we offer or help us to create new ones.
Conduct customer satisfaction surveys so that we can obtain a better understanding of how we can continue to improve the products and services we offer or help us to create new ones. During these surveys we may collect personal information from you relating to your thoughts/comments about your experience with us Market our products and services to you

Manage our business such as for systems testing, IT maintenance or development training, benchmarking and performance measurement.
Use in connection with your online account as you may authorise or consent to additionally from time to time.

We do not generally collect special categories of personal information from you (or those you are booking for), but where we do, we seek to minimise the collection and use of it and handle it with extra care. We also share this information with third parties (who help manage our business and deliver services such as those parties who provide wheelchairs at airports) and other companies (who help manage your booking or journey), and we transfer it globally. Where you (or any passenger travelling) provides us with special categories of personal information you agree that you have voluntarily provided such information, and you consent (and the passenger travelling consents) for us to use that information for the purposes for which it was collected.

If you have any queries about any of our products or services, compliments or complaints, we will need to collect information from you, including your contact details, in order for us to respond to your query or provide you with assistance. We will collect this information when you, send us an email, call our offices, visit a local office or contact us via another form of communication such as through social media or any other means.

USE OF OUR WEBSITES:

Login information on our websites is kept securely on our servers.
Passwords are encrypted and cannot be seen by any staff member of Routes Kilimanjaro Adventures ltd.
No information relating to our agent customers or their customers is posted on any of our websites (including our social media pages).
Except excerpts from traveller feedback that has been shared with us.
Traveller feedback only reflects first names of travellers.
Agent/Company names are not included

Newsletters:

Our newsletters are by subscription.
You must complete a subscription request to receive the newsletters
Except excerpts from traveller feedback that has been shared with us.
You will be required to verify your subscription to activate it.
Subscription details are never shared with anyone.
Subscription details are securely stored by Email Marketing.
Our agreement with Email Marketing prohibits them from ever sharing your information in any way.
You may unsubscribe from the newsletter at any time by clicking the link on any newsletter received or by contacting sales/marketing safari@routeskilimanjaro.com or sales@routeskilimanjaro.com